FAQ


Sizing details
I don’t want to confuse you with a bunch of different dimensions and measurements.

I keep it simple.

Our socks fit men sizes 8 through 12 and women sizes 7 through 10.5.

The socks also fit kids sizes but I’d recommend you ask me the size you intend to use them for so I can better serve you.

Care instructions
Turn socks inside out before washing to prevent snags.
Machine-wash polyester in warm water, using an all-purpose detergent. Use a chlorine bleach if necessary. Fabric softener will reduce static electricity.t
White polyester fabric will look even whiter if you soak it overnight in a mixture of 1/2 cup automatic dishwashing detergent and 1 gallon warm water. Launder as usual, but add 1/2 cup vinegar to the final rinse.
Tumble-dry at a low temperature setting. Do not overly dry polyester; this will cause gradual shrinkage.
Press polyester fabrics at a moderate temperature setting, or use steam.

Gift Wrapping and Packaging
This is one of my favorite sections because it is with our gift wrapping that you can stand out from anyone gifting anything in this entire universe!

Our gift wrapping includes a craft paper pill box filled with crinkle paper with your custom pair of socks wrapped up in a ribbon.

Make sure to add a gift message with your order to make it even more memorable!

Wholesale availability
If you’d like to try out any of our original designs and sell them at retail, feel free to reach out to me via Etsy or email at undspdt@gmail.com and figure out a game plan!

Minimum order for wholesale pricing is 50 pairs.

Return/Exchange Policy
I give my best effort when hand-making every single order. However, I am human and make mistakes after all. In the event that you find any order not meeting your expectations, reach out to me and I will make it right.

I always look for win-win situations and will do all that it is my power to make you happy!

Shipping Transit Time
All US orders get free USPS First-Class shipping. Our items ship out of Los Angeles, CA so turnaround can be 1-3 days depending on your location.

International orders cost anywhere between $25-$35 USD and can take anywhere between 22-30 business days to arrive.

Want to get FREE SHIPPING? Simply sign up for our newsletter and get a free shipping code you can use forever! A pop up will show up in the home page or simply create a free account HERE!

 

How long does it take to get my socks?

We ship your socks out 1 business day after placing the order. Business days are Monday through Friday, If you use our free included  shipping, it should take 1-3 business days to arrive depending on your location. All items ship out of Los Angeles, CA.


Do You Provide Proofs?
I will gladly provide you with a digital proof of your order upon request and at no charge!
I typically don’t provide proofs by default in order to maintain fast delivery and I give each order my full attention to detail as if it was mine.

How Do I Place an Order?
I thought you’d never ask!

My goal is to make this as easy as possible so here we go!

First, choose the amount of different faces you’d like decorated on the product. Note that this is not the total number of times the faces will be decorated on the product but just the amount of different faces that will be decorated as many times as possible all over the socks.

Second, choose your background color! See a wide selection of patterns and background colors to be used as the background of the face pattern.

Third, upload your image in the "Upload File" field. Upload your images as is. I take care of editing and cropping for you at no additional charge.

Fourth, choose to add gift wrap or to not.


Fifth, checkout! Get to the checkout window, add gift wrapping to make it extra special and add an optional gift message!

How Do I Upload My Photos?
Look for the "File Upload" button on the product page for you to upload your image. If you have multiple faces, upload them one at a time by repeating the process.

Submit your images as you have them. I will do the editing and cropping for you. Simply make sure the entire face and hair is visible in the shot !


You can also email the photos after checkout using your order confirmation number as the subject to gian@undsptdla.com

What Does Amount of Different Faces Mean?
The “Amount of Faces” option in our listing will determine the amount of different faces we will decorate on the socks as many times as possible on the socks. This does not mean the total number of times the face will show on the print pattern.

Example:

If you choose 3 in the “Amount of Different Faces” option, you will need to submit 3 different faces which will then be decorated as many times as we can fit on the socks.

My photo has a multiple people, how do I let you know who I want on the socks?

If you have a group photo but only want one or some of the people in it, simply use the "Order Notes" field at the final checkout window!